OVERVIEW OF CCA
The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants that demonstrate a commitment to working with individuals and groups from diverse identities, including but not limited to: socioeconomic, cultural, sexual orientation, gender identity expression, disability, multilingual learners, veterans, non-traditional, race and ethnic backgrounds.
More than 20 different languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or individual knowledge and skills. The college centers diversity, equity, and inclusion and we actively seek to employee partners who want to join us in working to reducing outcome gaps among our diverse student population.
POSITION SUMMARY
The Third-Party Billing Technician position is responsible for the College’s third-party sponsored tuition billing, including recommending processes and procedure on the best practices for third-party billing, after evaluating contracts and agreements with third-party. Write operational procedures, addressing concurrent enrollment, Military/Veteran contracts and all other third-party sponsor agreements, to facilitate streamlined billing steps and communication both internally and externally. Responsible for accurate and timely linking of student accounts paid by third party sponsors, management of third-party sponsor systems. Provide customer service to faculty, staff and students. Assess charges and post payments on the student accounts receivable system, classifying payments into the correct fund (i.e., state appropriated, Auxiliary, Restricted, etc.) sub ledger, student or sponsor accounts. Record cash receipts, returned checks, and credit card disputes on the students account. Classify backup paperwork to ensure all pertinent data is included in the batch. Sort Promissory Notes, Tuition Vouchers, add/drop slips.
Examples of Duties / Knowledge & Skills
- Monitor 3rd party accounts; review all input and establish procedures to verify accuracy of information and correct any discrepancies.
- Identify changes in sponsorship status and amend student and 3rd party sponsor accounts.
- Compile bookstore, tuition and fee charges and bill sponsors in compliance with agreements and articulated processes.
- Reconcile invoices and submit for payment through applicable sponsor portals. Retrieve payment information from sponsor websites and advise cashiers of incoming payments to be applied.
- Create and maintain billing spreadsheets to track sponsor and student receivables.
- Provide accurate financial information to other departments and other agencies in need of information in a timely and efficient manner.
- Responsible for posting payments received by third party and ensure that the payments are recorded correctly to the student accounts.
- Create reports to show propriety of all revenue received and refund revenues to sponsors as necessary.
- Review refund amounts to ensure appropriate procedure; accounts paid by third party require additional analysis and tracking since related refunds may not go back to the student and must be sent back to the sponsor (trust, company, institution).
- Maintain explanatory notes in Banner to document third party refund requirements.
- Navigate through the third-party refund systems, such as those for military institutions and amount of refund between third party and students.
- Create and maintain procedures that address all third-party sponsor billing/collection processes.
- Serve as the point of contact for third party sponsors who are arranging payment for student accounts.
- Establish third-party accounts for sponsors on the Student Accounts Receivable System.
- Accurately link student accounts to third party sponsors paying for credit and non-credit student accounts; this includes Concurrent Enrollment high school students, Military Administration, and all third-party sponsors doing business with the college.
- Serve as the initial point of contact for military students, veterans and all other students to assist them in successfully navigating the third-party process. Advise students regarding third party bookstore charges, based on sponsor guidelines.
- Oversee all student refunds, serving as lead for the Higher One Refund system.
- Research student information, reconciling between Banner and Higher One.
- Review and process refunds, ensuring deadlines for payment to students are met. Process all Bank Mobile returns and financial aid Title IV adjustments.
- Other duties as assigned.
For a full announcement, requirements, and employment applications instructions, please click below:
