The Colorado Community College System (CCCS) is hiring an Online Success Liaison to join the Student Affairs team with Colorado Online. This is a great opportunity to work with a diverse population in an innovative online higher education environment! We provide generous leave, excellent benefits, and flexible work schedules, including hybrid-remote work within the state of Colorado.

In this role you’ll be responsible for collaborating with academic and student services departments within CCCS to ensure a coordinated approach to online student retention. You will work proactively with the college advising departments and will be responsible for serving as a connection point with other CCCS and Colorado Online colleges.

Duties Include:

• Act as first point-of-contact for current and prospective students. Interpret and respond to student inquiries via telephone, email, chat, webform, and text messaging regarding admissions, enrollment, registration, and general Colorado Online, Rural College Consortium, and partner college policies and procedures. Use Banner (student information system) and D2L (learning management system) to research and resolve problems.
• Guide students and prospective students to the right college for online courses and programs.
• Assist instructors with non-academic and administrative issues.
• Evaluates and escalates student issues for resolution as needed. Exercises independent judgment to interpret relevant policies, procedures, and guidelines to determine best course of action. Maintain FERPA compliance.
• In conjunction with the Student Success team, develop self-guided training aids for students to use as needed. Develop and conduct in-house trainings that assist CCCS college staff in understanding the Colorado Online student support model.

Required Qualifications:

• Bachelor’s degree. An equivalent combination of education and/or experience will substitute for the degree.
• Professional experience in a college or university setting working with students.

To view the full job announcement and to apply, visit https://www.schooljobs.com/careers/cccs/systemoffice/jobs/4193611/online-success-liaison.