The Colorado Community College System (CCCS) is hiring an Online Success Liaison to join the Student Affairs team with Colorado Online. This is a great opportunity to work with a diverse population in an innovative online higher education environment! We provide generous leave, excellent benefits, and flexible work schedules, including hybrid-remote work within the state of Colorado.

Examples of Duties

In this role you’ll be responsible for collaborating with academic and student services departments within CCCS to ensure a coordinated approach to online student retention. You will work proactively with the college advising departments and will be responsible for serving as a connection point with other CCCS and Colorado Online colleges.

Duties Include:

• Act as first point-of-contact for current and prospective students. Interpret and respond to student inquiries via telephone, email, chat, and webform, regarding admissions, enrollment, registration, and general Colorado Online and partner college policies and procedures. Use Banner (student information system) and D2L (learning management system) to research and resolve problems.
• Maintain and evaluate processes of student referrals to liaisons, advisors, online instructors, and other college personnel to target students needing additional support for successful completion of online courses and programs by providing accurate contact information to the relevant support systems.
• Guide students and prospective students to the right college for online courses and programs.
• Assist instructors with non-academic and administrative issues.

Required Qualifications

• Bachelor’s degree. An equivalent combination of education and/or experience will substitute for the degree.
• Professional experience in a college or university setting working with students.

To view the full job announcement and to apply, visit our job board!