Position title
IT Service Desk Coordinator 

This position works with customers and IT leadership to understand support needs and ensure tickets are resolved in a timely manner. 

  • Acts as an Incident Manager and serve as an Escalation Manager for critical incidents, including triaging requests, routing, and resolving tickets.
  • Work closely with IT support staff and management team on resolutions for incidents and service requests. 
  • Monitor and report on service performance, identify and recommend areas of improvement in service quality. 
  • Evaluate and update service level standards, policies and procedures, training materials, and best practices. 
  • Maintain the IT user knowledge base and self-service troubleshooting guides. 

Learn more and apply here.

Job Location
Littleton, CO
Employment Type
Date posted
July 5, 2022
Valid through
July 7, 2022
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Position: IT Service Desk Coordinator 

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