Summary of Position
Red Rocks Community College exemplifies extraordinary. We are dedicated to our Vision and Mission, which promote student achievement, staff empowerment, and community engagement. We live our values: Integrity, Collaboration, Learning, Inclusiveness, and Communication. We encourage applications from individuals whose background and interests align with our commitment to inclusiveness and welcome you to visit the RRCC Inclusion & Diversity webpage for additional information.
With an unrivaled reputation grounded in our Values, we stand out as a cutting-edge model in higher education. We are one of the first community colleges in the country to offer both Bachelor’s and Master’s degree programs. Our continued pursuit of excellence is instilled in our employees and has inspired a dynamic and passionate culture.
Job Summary: This position provides administrative and program support of the Admissions activities of the College as well as supporting the College’s recruitment efforts. Administrative support includes processing documents, responding to email, troubleshooting student registration issues, and directing students to other appropriate college departments. The recruitment work includes front-line activity with substantial face-to-face and one-to-one contact with diverse individuals. The Admissions Counselor is also responsible for conducting outreach efforts to the community in the Red Rocks Community College service area (primarily Denver metro area), assisting families and prospective students to ensure that they receive accurate and timely information and assistance through the admission process.
Description of Position
Processes documents related to Admissions process and the student life onboarding cycle. Includes processing of application, processing orientation holds.
Assist prospective students with all enrollment functions in the admissions process. This includes but is not limited to the completion of the application, submission of registration materials, provision of general college information, including college policies and procedures, and the referral of students to other appropriate college departments.
Respond to emails from the general Admissions inbox. Call and or text students that have recently applied via CRM. Respond to request of and resolve issues related to Istonish.
Support Orientation, Information Sessions, and Welcome Night.
Disseminate college and program informational material to prospective and/or continuing students through presentations on and off campus such as college and community fairs/events, community agency meetings and businesses.
Travel to high schools or other recruitment events as directed by the Director of Admissions
Contact students through multiple methods including in-person, phone, text, email, and mail.
Refer student to appropriate college departments and programs.
Assist in various calling campaigns including canceled classes, retention efforts, and recruitment call lists.
Respond to all external/internal phone calls received by the Call Center, using a one-call resolution process to provide customer assistance, general college information and specific Student Success division information pertaining to: Admissions, Advising, Assessment, Cashier’s, Enrollment, Financial Aid, and Student Records.
Solve issues and convey relevant and consistent information in response to inquiries while complying with college and FERPA privacy guidelines.
Work closely to lift holds and keep current with all information relevant to the position.
Attend required meetings, trainings, and work-related functions.
Assist in promoting customer service initiatives that support the strategic plan, goals, and mission of the college. Complete assigned projects and daily tasks as needed. In the absence of the supervisor, perform as the team leader, providing guidance related to solving caller and in person student issues.
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