Summary of Position
Red Rocks Community College seeks applications for a customer service driven, adaptable, critical thinker, with a keen eye for details to join our team as an Accounts Receivable Coordinator, Recovery Specialist! The A/R Coordinator, Recovery Specialist manages the tracking and resolution of past due accounts, including the submission of accounts to collection agencies. This position reports directly to the Bursar and will collaborate with various departments, and students across the college. The selected candidate must be able to work independently, produce and review various reports, possess the ability to resolve issues, provide empathetic customer service, and make recommendations for process improvements, as appropriate.
This position offers hybrid options (up to two remote days per week) upon the completion of training and based on departmental staffing needs
Essential Responsibilities
In accordance with Federal laws and regulations, State Fiscal Rules, and other CCCS/RRCC policies and procedures, prepares billings and final notices for unpaid balances each term and identifies delinquent student and other accounts for referral to collections. Verifies the collection commission is appropriately calculated and added to accounts and ensures all holds and delinquency indicators are applied to accounts. Ensures data security of all files transmitted to collection agencies and maintains supporting documentation files in compliance with college policies and procedures for each assigned account referred to collections. Monitors accounts for any updates and changes (such as bankruptcies, payments, tax offset, legal proceedings and write offs) and makes appropriate adjustments, reversals of fees, and calculations of collection commission fees to accounts. Reconciles student amounts owed in college systems to collection agency records. Provides excellent customer service, using a calm, professional demeanor, answering all student inquiries in a timely manner. Serves as an expert in understanding and navigating the past due subledger in RRCC’s financial system (Banner) as well as other software programs. Maintains current procedural directions and recommends process improvements to Bursar as appropriate.
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